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FAQ

This page is for frequently asked questions.

Mattress

Bedding

Bedding

Do you ship internationally?

In general, we do not ship internationally due to the high cost of shipping. While we have the ability to ship internationally, we have not found an affordable means to ship such small quantities. We are currently looking into more shipping options. However, if you would like us to quote you on a shipping amount, please email us at customersupport@wyndhamathome.com with your postal code, item numbers and quantity to be shipped and we will look into it for you. 

Do you have retail locations?

Thank you for your interest in our products! Unfortunately, at this time, our products are not located in any stores. However, please contact us if we can assist you with any information about our products that would help you make your purchase.

What is Gel-Fiber?

Gel-Fiber is an interchangeable term with Micro-Fiber and references the size of the fiber used in the pillow. The pillows are filled with 100% polyester!

How do I take care of my linen or terry products?

Symbols are used rather than a language for international laundry use. Please see the product tag for these symbols. Some examples on your linen or terry tags may be as follows: We can assist you with clarification as to the definition of your specific symbols. Please contact us and we can send those for you!

Can you wash the pillows?

Our pillows are washable. Please see the label on your pillow for either washing instructions or the international washing symbols. If you need additional information regarding the international washing symbols please contact us at customerservice@wyndhamathome.com or 855-996-3246.

What pillow should I choose?

Pillows are very subjective and each person's sleep experience is different. Frequently, side sleepers tend toward a fuller softer pillow, while smaller flatter pillows are more regularly enjoyed by back sleepers or stomach sleepers.

What does ring-spun cotton mean?

The term simply means that the fiber that makes up the fabric is sent through a process where it is spun before it is knitted or fabricated into the final product. Spinning the fibers creates a fabrics.

Bath

Bath

What does ring-spun cotton mean?

The term simply means that the fiber that makes up the fabric is sent through a process where it is spun before it is knitted or fabricated into the final product. Spinning the fibers creates a fabrics.

Housewares

Housewares

What does vitrified porcelain mean?

Vitrification is a high-firing process which heats the dinnerware at high temperatures in the firing kiln, creating a glossy, non-porous surface and increasing the strength against breakage and chipping.

How does porcelain compare to other dinnerware materials?

• Bone China: Most expensive, fine dining. Very durable high-fire process, similar to porcelain but thinner and translucent. If you hold up a bone china plate, you can usually see a shadow of your hand through the plate. Commonly sold at high-end retail department stores.

• Porcelain: Vitrified porcelain is arguably the most durable dinnerware. There are varying qualities of construction within a vitrified porcelain, but in general - this is the strongest dinnerware and most resistant to chipping and breaking. Most commonly used for restaurants and hotels because of durability. Sold at high-end retail department stores and used for fine dining restaurants and hotels.

• Stoneware: Fired at high temperatures and has a somewhat vitrified body that is water-resistant. Heavy-weight. Less durable then Porcelain. In a retail market, often sold as "everyday" dinnerware.

• Ceramic/ Earthenware: Less expensive, retail-quality. Often heavier-weight and finished in colors. Inexpensive dinnerware for everyday use.

18/10 Stainless Steel:

Refers to the ratio of chrome (18%) and nickel (10%) added to carbon steel in the stainless steel manufacturing process. This 18/10 stainless steel ratio offers maximum rust-resistance and a beautiful silver-like luster.

Tempered Glass:

• Tempered glass is manufactured through a process of extreme heating and rapid cooling, making it harder than normal glass and 3-5 times more resistant to impact. It is also highly resistant to thermal shock (i.e. rapid temperature change).

• The brittle nature of tempered glass causes it to shatter into small oval-shaped pebbles when broken, rather than sharp shards. This eliminates the danger of sharp edges. Due to this property, along with its strength, tempered glass is often referred to as safety glass.

• The thermal process that cures tempered glass also makes it heat resistant. Tempered glass is used to make the carafes in automatic coffee makers and the windows in ovens. Computer screens, skylights, door windows, tub enclosures and shower doors are more examples of places you will find tempered glass.

• Tempered glass breaks in a unique way. If any part of the glass fails, the entire panel shatters at once. This distinguishes it from normal glass, which might experience a small crack or localized breakage from an isolated impact. Tempered glass might also fail long after the event that caused the failure. Stresses continue to play until the defect erupts, triggering breakage of the entire panel.

Electronics

Electronics

Return Policy

• Wyndham At Home does not offer cash credit refunds. 

• All returns must be authorized by Wyndham At Home. Please call our customer service department for a return authorization (RA) number. 1-855-996-3246 Please have PO#, order number or invoice number ready when you call. 

• No returns will be accepted after 30 days. 

• Any merchandise that is received, damaged or defective must be reported to Customer Service within 30 days of receipt.

• Merchandise reported defective after the 30 day period can be fixed through the manufacturer's warranty.

• Merchandise reported defective during the 30 day period, a prepaid call tag will be issued, and a common carrier will pick up the item. Upon receipt of defective merchandise a replacement will be shipped unless otherwise notified. 

• Merchandise reported damaged, a claim will be filed with carrier. Upon receipt of carriers findings, a replacement will be shipped unless otherwise notified. 

• All returns must be packed in the original manufacturer's box and include all original packing materials & accessories. 

• Televisions 40" and over, digital camcorders, digital camera's, ipods, and computers cannot be returned. These are factory authorized home repair service only. We will help in any way possible to take care of the problem.

• Return Authorizations will only be issued for damaged items as long as a claim can be filed with the shipping carrier. Merchandise that has been damaged must not be moved from the address it was delivered to. 

Truck Deliveries

• The merchandise must be inspected before you sign the bill of lading.

• For obvious damage you must either refuse the delivery or make sure you note the damage or shortage on the bill of lading before you sign it.

• Concealed damage must be reported immediately to customer service, no later than 5 working days.

What kind of sound do the HDTVs feature?

• SRS Theater Sound: Audio enhancement technology for TVs. SRS TruSurround XT provides 3D sound without extra speakers.

• Sound Output (RMS) 10w x 2 sound Output: Sound power and signal emitted from a TVs speaker, as measured via Root Mean Square (RMS).

• Speaker type down firing + full range speakers: Mechanism in TVs that outputs audio. Down firing enhances bass by directing low-end toward ground.

What is AllShare?

It is a feature that wirelessly syncs a PC and other digital devices to a TV for a full screen playability.

What is ConnectShare?

It is technology that enables a user to access camcorder videos and music libraries directly on a TV screen.

What is Anynet+?

It is technology that allows one remote to control all digital devices in a home theater/ entertainment system.

What type of file formats does the Samsung DV300F support?

It supports jpeg (dcf), mpo, exif 2.21, dpof 1.1, PictBridge 1.0 movie clip: MP4 (H.264), audio: AAC 16M: 4,608 x 3,456 / 14MP: 4,608 x 3,072 / 12MW: 4,608 x 2,592 / 10 M: 3,648 x 2,736 / 5 M: 2,592 x 1,944 / 3M: 1,984 x 1,488 / 2MW: 1920 x 1080 / 1M: 1,024 x 768
 

General

General

SHIPPING

Shipping to Canada is now available for all Housewares, Sheets, Comforters, Mattress Pads, Pillows, Towels and Robes. At this time we are unable to ship mattresses to Canada. Please contact Customer Service at 855-996-3246 during business hours to get special shipping rates to Canada.

MATTRESS 

Shipping

The delivery fee is set at $150. Simmons offers the removal of the old mattresses at no additional cost as an added service to our customers. Agents will not haul away an old mattress if it is determined to be overly soiled.

Agents are only in certain areas on certain days and not all provide delivery service on week-ends. Requests are honored whenever possible. 

Delivery

The white-glove delivery of your Beautyrest® bed is handled by a third party delivery service based upon geographic location. The delivery service will be responsible to deliver your order to your residence. This service is solely for residential bedding (not hotels) and is not controlled or operated by the bed manufacturers and consequently it comes with an added cost. This is not included in your bed price. You must add this in when completing the order form. When you are notified of a delivery date, the service generally gives you a four-hour window of time on specific date that they will be at your home.

Generally the delivery time is 4-6 weeks from date of credit approved. The Beautyrest® beds featured are made exclusively for hotels. Each bed is made to order.

Once the bed is ready from the factory (keep in mind each of our beds are custom made on order) you will be contacted 24-48 hours in advance by the delivery company. It is very important that you note a contact telephone on the order form where you can be reached at. The delivery service does not play phone tag! Your email address is also a good idea!

Returns

Once delivered, beds cannot be returned unless it has been determined that you have a warranty claim. All beds are otherwise non-refundable, non-returnable.

Warranty

The beds are covered under a traditional ten-year warranty. The warranty protects you against manufacturing and structural defects under normal usage conditions. All claims are subject to manufacturer inspection and review. This coverage does not include damage resulting from purposely bedding a mattress in order to squeeze it through tight stairwells! Warranty is void if the mattress set is taken out of the contiguous states (US).

BEDDING & BATH

Shipping Policy

All orders will be shipped within 3 business days of being received as long as the items are in stock. Processing hours are from 8am to 5pm Pacific Standard Time.

General Policy for Returns

At Wyndham At Home, we offer a 100% customer satisfaction guarantee. Our customers can apply for a return that is easier than ever.

Rule to Follow Your Return

You must request a return for refund within 30 days (45 days for international customers) after the invoice date. No refunds are issued after 30 days. 

Each return MUST be called in at 1.855.996.3246. You will need to provide the order number that was given on the packaging slip to the support rep.

One RGA number can only be issued for one invoice. If you have different items from diefferent invoices, then you need to request a different RGA number for each return.

When returning the products, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. Wyndham At Home will not be responsible for any shipping loss.

The customer must inform Wyndham At Home of any order discrepancy within 7 days of the delivery date. Physical damage to the returned product will void the product's warranty and the RGA policy.

All return(s) must have the original packaging and accessories.

The shipping fee in non-refundable. The buyer is always responsible for paying the shipping costs when returning a product, as well as insurance. Wyndham At Home will not reimburse any customer for the shipping cost of a returned product.

Please allow 2-7 business days to process your return if we have stock.

Wyndham At Home reserves the right to refuse service that would void the return policy.

Please note that not all items are covered by our return policy. 

We suggest you read the complete return policy before you make your purchase. 

Return Policy for Refunds

You may return most items sold by Sobel Westex within 30 days from the invoice date for a full refund. Please include a copy of your invoice. If your don't have the invoice, then please include a note with your order number or RGA number. Please note that all items returned for a refund be returned in "as new" condition in the original packaging and include all accessories. A 20% restocking fee may be applied to all returns for a refund if the reason for the return is due to a non Wyndham At Home error.

We cannot accept returns of certain items for a refund, including:

Any item that is returned after the 30 day grace period.

Any item that is not in its original condition, is physically damaged, or is missing parts.

Return Shipping Cost

In order to keep our prices low and competitive we are unable to issue a refund for any return postage. You will be responsible for the cost of returning a product to Wyndham At Home. 

Restocking Fee

A 20% restocking fee will be applied to all returns for a refund if the reason for the return is due to customer error.

Canceled Orders or Address Errors

After you have clicked "Submit Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must call a Customer Service representative. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.

Return Procedure

You must obtain a Return Merchandise Authorization (RGA) number within the guaranteed return period for the products. All RGA requests must be called in to customer service. Wyndham At Home will not accept returns without prior authorization or an RGA number. RGA numbers are valid for 15 days. All RGA numbers should be displayed on the outside of the box your are returning to Wyndham At Home.

Customers are responsible for shipping any returned products to Wyndham At Home. Customers agree to pay all shipping charges and accept all risk of loss for the product being returned. The customer agrees that all returned products will be 100% complete, in re-saleable condition and will include the original packaging material. Wyndham At Home will reject the entire return or may choose to impose additional charges against the customer for replacement of any missing items. The same policy applies if the product has tears, stains, or excessive wear. Please allow 2 to 7 business days to process returns.

All Clearance items purchased from Wyndham At Home Collection will not be accepted for returns.

HOUSEWARES

Returns

Unused items in the original packaging may be returned within 30 days of the receipt of your order. Products that have been used are not refundable.

Please note that we reserve the right to reject the return of merchandise for refund if the merchandise is not returned in salable condition due to use and/or inadequate packing during return shipping.

Return shipping is the responsibility of the purchaser. Please contact customersupport@wyndhamathome.com for a return authorization number prior to shipping your return.

If you receive a product that was damaged in shipping, please contact customersupport@wyndhamathome.com within 48 hours of receipt for a replacement. Defective products may be returned for replacement or merchandise credit only.

Warranties

Whenever possible, we pass along all manufacturer warranties and assist you with claims. Specific products sold by Wyndham At Home are covered by manufacturer warranties, and are guaranteed to be free from defect for the specified length of the warranty. Any piece found to be defective under normal use within the warranty period will be considered for replacement or credit by the manufacturer. A manufacturer's limited warranty does not cover defects caused by accidents, abuse, or misuse of the product.

If you have a product under warranty that is defective, please contact our customer service department to assist with a Warranty Claim Request.

ELECTRONICS

Returns

All returns must be authorized by Wyndham At Home. Please call our customer service department for a return authorization (RA) number. 1-855-996-3246 Please have PO#, order number or invoice number ready when you call. 

Wyndham At Home does not offer cash credit refunds. 

No returns will be accepted after 30 days

Any merchandise that is received, damaged or defective must be reported to Customer Service within 30 days of receipt.

Merchandise reported defective after the 30 day period can be fixed through the manufacturer's warranty.

Merchandise reported defective during the 30 day period, a prepaid call tag will be issued, and a common carrier will pick up the item. Upon receipt of defective merchandise a replacement will be shipped unless otherwise notified. 

Merchandise reported damaged, a claim will be filed with carrier. Upon receipt of carriers findings, a replacement will be shipped unless otherwise notified. 

All returns must be packed in the original manufacturer's box and include all original packing materials & accessories. 

Televisions 40" and over, digital camcorders, digital camera's, ipods, and computers cannot be returned. These are factory authorized home repair service only. We will help in any way possible to take care of the problem.

Return Authorizations will only be issued for damaged items as long as a claim can be filed with the shipping carrier. Merchandise that has been damaged must not be moved from the address it was delivered to.